Customer Service in the Age of AI: The Coming Divide

Customer Service in the Age of AI: The Coming Divide

the slow erosion of human support Have you recently called a restaurant to book a table, or to tell them you’re running late? Have you tried to troubleshoot a product that arrived broken from a company where AI use is becoming the dominant means for service?...
Future Shock: The Loom, the Luddites, and AI Parallels

Future Shock: The Loom, the Luddites, and AI Parallels

“To survive, to avert what we have termed future shock, the individual must become infinitely more adaptable and capable than ever before.” — Alvin Toffler, Future Shock Throughout human history, seismic technological shifts, from the wheel and combustion engine...